In the world today, unfortunately, people are being scammed on a daily basis. It has become a major problem in most businesses. The same is true for the breeding professionals, both from breeders and consumers as well. This has happened to us and we want to share the story in order for our clients and future clients to have knowledge and get to know us and make informed decisions. The following is a condensed version of the situation. We will be happy to share all additional details and documentation if requested.
We recently sold a female maltese puppy by the name of Lacey to a husband & wife from Bocoa Raton, Florida. Their names are Shari and Marc Roberts. Lacey is a beautiful, happy and most importantly, healthy puppy. Lacey had several full exams done by a licensed veterinarian, with a five star rating. She had her vaccinations and fecal testing done. She had 2 health certificates done prior to leaving our care. Everything was perfect. But, the day after the Roberts picked Lacey up, Mrs. Roberts sent a text to me stating that her vet claimed Lacey had earmites. Mrs. Roberts demeanor was very different from the day before. She was very angry. We immediately offered Mrs. Roberts a full cash refund and we would take the puppy back. She refused. Over the next several days, Mrs. Roberts continued to send text messages stating that her vet claimed Lacey had other issues. We again offered a full cash refund, and Mrs. Roberts refused. We offered to take Lacey to our vet at no charge to her, and Mrs. Roberts refused. She would not let our vet examine Lacey and address the accusations she was making. We requested that Mrs. Roberts send us copies of her vet reports. After that, all communication from Mrs. Roberts stopped and we were never provided any vet bills or reports.
We could not figure out what the Roberts wanted from us until we were informed that they filed a complaint with the BBB.
In her complaint, Mrs. Roberts states that the only resolution she will accept is: To get a full cash refund, plus keep Lacey, plus be reimbursed for vet bills, that she states are $667.81.
Mr. & Mrs. Roberts paid $2,500.00 for Lacey.
They want us to give them $3,167.81 plus keep Lacey.
Anyone reading this can see the irrationality of their demands. If the Roberts thought that they had anything less then a perfect puppy, they would return Lacey and take the full refund. It is clear that the Roberts set out to scam us from the beginning in order to receive a free puppy and extort over $3000.00.
Sadly, consumers can file false complaints and get away with it. Mr. & Mrs. Roberts have continued to file fraudulent complaints with other agencies. Consumers Affairs was one of them. Once Consumer Affairs received our response and documentation, they immediately removed their complaint from the site and discredited the Roberts. The BBB informed us that they can not remove consumer complaints, but once our response is read, anyone reading it will see what the Roberts tried to do. Another site that the Roberts used, is called "Rip Off Report". After receiving the documentation that I sent to them, "Rip Off Report" called the Roberts claim," fraudulent", but like the BBB, they do not remove complaints. The Roberts also placed a negative review on google. We have come to find out that they have placed numerous negative reviews about people and services. Perhaps this is their way of life.
It is shameful that dishonest people like the Roberts can get away with causing innocent people heartache just for the almighty dollar or whatever ulterior motive they have.
Below are pictures of our beautiful little girl Lacey while she was at the vet getting her health certificate.
She is pictured with one of the fabulous staff members at Lake Wales Veterinarian Hospital.
I would like to add that our vet, Doctor Mike Matthews, is happy to answer any questions about our puppies and our breeding program. Feel free to contact us anytime for additional information. Thank You!